Last updated: May 2026
Pricing is agreed upon before any engagement begins and is outlined in your proposal or service agreement. JDebz Media operates on a monthly retainer model unless otherwise agreed.
Invoices are issued at the start of each monthly billing period or as agreed in your service contract. All invoices are sent via email to the billing contact provided at onboarding.
Payment is due within 7 days of invoice issue date unless otherwise agreed in writing. Payments not received within 14 days may result in a temporary pause of services.
If payment is not received by the due date:
All fees are non-refundable once work has commenced. This includes setup fees, monthly retainer payments, and any ad spend or tooling costs incurred on your behalf.
If you believe there has been a billing error, please contact us within 7 days of the invoice date and we will review promptly.
Invoices are issued in GBP (British Pounds) for UK clients and USD for international clients, unless otherwise agreed. Currency is confirmed at the start of the engagement.
To cancel your service, provide 14 days written notice to debzj17@gmail.com. Any outstanding invoices for work already delivered remain due and payable.
For any billing queries, contact us directly at debzj17@gmail.com. We aim to respond within 1 business day.