Privacy Policy

Effective 13 September 2026

This policy explains how JDEBZ MEDIA LTD, trading as JDebz Media, handles personal information relating to our website, enquiries, strategy calls and communications with prospects and customers.

Information we collect

When you enquire, complete a lead form or book a call, we collect the information you provide, such as your name, email, telephone number, company, website, role, business needs, qualification answers and appointment details. We also keep relevant communications, consent records, opt-out preferences and contact history. Our hosting and embedded-service providers may process technical information such as device, IP address and request logs when you use the website.

How we use information

We use your information to respond to enquiries, arrange and manage calls, assess whether our services suit your business, provide contracted services and maintain our business records. We use consent for promotional SMS where consent is required. We rely on steps requested before entering a contract or performance of a contract where applicable, and legitimate interests for proportionate enquiry handling, business administration, security and record keeping. We also process information where necessary to meet legal obligations.

Email and SMS choices

Where you choose to receive messages, JDebz Media may send enquiry follow-up, service information, promotional messages and appointment updates. SMS frequency varies. Message and data rates may apply. SMS consent is optional and is not a condition of purchase.

Reply STOP to stop SMS messages, or HELP for help. You can also contact josh@jdebz.media to withdraw consent or object to direct marketing. Use an email's unsubscribe link where provided, or reply asking us to stop. Withdrawing consent does not affect processing that was lawful before withdrawal. We may retain a limited suppression record to respect your preference.

Who receives information

Authorised team members and service providers supporting our operations may process information for these purposes. These include hosting, form and advertising platforms, appointment scheduling, email and SMS delivery, CRM, automation and internal collaboration providers. Our enquiry handling uses services such as Meta, Google Workspace, GoHighLevel/LeadConnector, Make, Slack, Monday.com and Cal.com. We may also disclose information to professional advisers or authorities where legally required.

We do not sell enquiry information. Mobile numbers, SMS opt-in information and messaging consent are not shared with third parties or affiliates for their own marketing or promotional purposes. Necessary service providers may process this information on our behalf to deliver and support communications.

International processing

Some service providers process data outside the UK. Where UK data-protection transfer rules apply, an appropriate transfer mechanism is required, such as an applicable adequacy decision or contractual safeguards. Contact us for details of the providers, destinations and safeguards relevant to your information.

Data security

Our website uses HTTPS, and we handle enquiry records in access-controlled business accounts and service-provider tools. Access is limited to authorised users and providers for business purposes. These technical and organisational measures are intended to reduce unauthorised access, loss and misuse, but no internet transmission or storage system can be guaranteed completely secure. Please do not include passwords, payment-card details or other unnecessary sensitive information in enquiry forms or messages. Contact josh@jdebz.media if you have a security concern about your information.

Retention

We retain information for as long as reasonably needed for the enquiry or customer relationship, to maintain consent and suppression records, and to meet accounting, legal and dispute-handling requirements. The period depends on the nature of the record, the status of the relationship and applicable obligations. Contact us to ask about retention or deletion of a specific record.

Your rights

Depending on applicable law, you may request access, correction, deletion, restriction or portability of your personal information. You may object to processing based on legitimate interests and object to direct marketing at any time. Contact us using the details above. We may need to verify your identity. You can complain to the UK Information Commissioner's Office at ico.org.uk.

Third-party pages and embedded services

Our website may link to or embed third-party services, including booking and video services. Their own privacy and cookie policies also apply to their processing. You can manage cookies through your browser and any choices provided by those services. Providing enquiry details is voluntary, but without appropriate contact details we may be unable to respond or arrange your appointment.

Changes and questions

We may update this policy when our practices or requirements change. The effective date appears above. Please contact us with questions about how your information is handled.