General Refund Policy
This policy applies to all payments made to JDebz Media Ltd, regardless of payment method, including payments through Stripe, payment links, invoices, bank transfers and recurring billing, where disclosed and agreed before purchase.
1. All payments are final
Except as expressly stated below, all payments are final and non-refundable. This includes deposits, setup fees, onboarding fees, service fees, consultancy fees, campaign fees, trial payments, instalments and recurring subscription or retainer payments.
2. Changes of mind and unused services
Refunds will not be provided solely because of a change of mind, financial circumstances, business priorities, dissatisfaction with outcomes that were not guaranteed, or a decision not to use or continue using the purchased services.
Failure to provide necessary information, access, approvals or cooperation does not, by itself, create an entitlement to a refund.
3. Cancellations and recurring payments
For recurring business services, subscriptions and retainers, you must give at least 14 calendar days’ written notice before your next renewal date to prevent that renewal, unless a different notice period is expressly agreed in your service agreement. Send your cancellation notice to josh@jdebz.media, including your name, business name and the service you wish to cancel. Notice is effective when received; we will confirm the effective cancellation date in writing.
If we receive notice at least 14 calendar days before the next renewal date, cancellation takes effect at the end of the current agreed service period, subject to any expressly agreed minimum term. If notice is received later, the next agreed renewal may proceed and cancellation takes effect at the end of that renewed service period, subject to applicable law and your service agreement.
Cancellation does not entitle you to a refund, credit or pro-rata reimbursement for amounts already paid or unused time, except where required by law or covered by an express written refund guarantee. Services remain available for the paid service period in accordance with your agreement.
This notice requirement applies only to recurring arrangements that disclose renewal dates and are agreed before purchase. It does not create automatic renewal for one-off purchases or trials, independently authorise recurring charges, add cancellation fees, or retrospectively change existing agreements. Future recurring charges stop from the effective cancellation date, subject to valid outstanding contractual commitments. Statutory cancellation rights and specific written agreements take precedence.
4. Agreed services and outcomes
The scope of work and any specific deliverables or guarantees are set out in the applicable order or service agreement. Outcomes beyond those expressly agreed are not guaranteed.
Nothing in this policy removes JDebz Media’s obligation to provide the services it has contracted to deliver.
5. Exceptions
This policy does not exclude:
- Refunds or remedies required by applicable law.
- Express written refund guarantees or alternative refund terms agreed by JDebz Media.
- Corrections for verified duplicate payments, billing errors or unauthorised charges.
Specific written refund terms take precedence over this general policy where they conflict.
6. Payment concerns
For billing queries or refund requests covered by an exception, contact josh@jdebz.media, providing your name, business name, payment reference and details of your concern.
Where a refund is due, it will normally be processed through the original payment method. Nothing in this policy restricts legitimate statutory or payment-provider dispute rights.
7. Application and updates
This policy applies when presented and accepted before purchase. Updates do not retrospectively override existing agreements, refund guarantees or rights.